This Return & Refund Policy explains when a product may be returned, replaced, or refunded and the process for requesting a resolution.

We accept returns or provide replacements for eligible products and issues in accordance with this policy and applicable Indian laws. Because some Starbuddy items are personal-use and hygiene-related (including toothbrushes, tongue cleaners, paper soaps, and similar goods), certain products are non-returnable once opened or used.

Eligible Reasons for Return, Replacement, or Refund

You may submit a claim if you receive any of the following:

• A product damaged during transit
• A product with manufacturing or functional defects
• A product different from what was ordered
• A missing product or missing item from your order package
• A materially damaged or tampered delivery package

Please do not dispose of, use, alter, or repair the item or its packaging while your claim is under review.

Product Condition & Change-of-Mind Policy

Approved Return Conditions

For any approved physical return, the item must be unused, unaltered, in its original box/packaging, and complete with all tags, accessories, and components provided.

Change-of-Mind Returns

Unless explicitly specified on a product’s description page, Starbuddy does not generally accept returns due to a change of mind, ordering errors, or no longer requiring the product.

Return Shipping & Inspection Process

Shipping Arrangements: If a return/replacement is due to an error on our end (such as a verified wrong, damaged, or defective product), Starbuddy will handle or cover return shipping arrangements. For other approved returns, applicable freight details will be communicated prior to processing.

Inspection & Verification: All returned products undergo quality inspection upon arrival to confirm they match the original order, correspond with submitted unboxing evidence, and contain all original components without post-delivery alteration.

Refund Processing & COD Rules

Refund Execution: Once your return is received and passes physical verification, refunds will be initiated to your original payment gateway source. Processing times depend on your financial institution or bank.

Cancelled Orders: If Starbuddy cancels an order before dispatch due to stock unavailability or operational constraints, a full refund will be automatically issued.

Cash on Delivery (COD): For COD refunds, we will request your verified bank details/UPI ID. Starbuddy will NEVER ask for confidential credentials such as your UPI PIN, Card PIN, OTP, or passwords.

Undelivered Shipments: Orders returned due to incorrect addresses, customer unavailability, or repeated refused deliveries may have actual incurred shipping charges deducted from the final refund, where permitted by law.

How to Request a Return or Refund

To initiate a claim, please reach out to our team with the required information:

• Order ID Number
• Full Name and Mobile/Email used at checkout
• Product Name & specific reason for claim
• Continuous Unboxing Video & clear photographs