Disclaimer

01 General Information

This website is operated under the Starbuddy brand by Balaji Enterprises. In this Disclaimer, the words “Starbuddy”, “we”, “us” and “our” refer to the business operating the website, as applicable.

The information provided on this website is intended to help customers understand our products, services, policies and shopping process. Website content is provided for general informational and shopping purposes and should be considered alongside the specific information shown on the relevant product page, at checkout and in our applicable policies.

We try to present information clearly and responsibly, but we cannot guarantee that every page will always be complete, current or free from typographical, technical or display errors.

02 Product Images and Colours

We use product photographs, illustrations, graphics and other visual materials to help customers understand the products offered on Starbuddy. We make reasonable efforts to display these visuals as accurately as possible.

However, actual appearance may vary for several reasons, including:

• Screen brightness, display settings, resolution and colour calibration.
• Lighting conditions and photography or image-processing techniques.
• Manufacturing batches, packaging updates or design revisions.
• Differences between a product photograph and the physical product.

Certain images may be illustrative, representative or used to show a product’s intended style, theme or possible use. Unless a listing specifically confirms otherwise, an image should not be treated as a guarantee that every pictured accessory, decoration or additional item is included in the purchase.

Please read the product title, description, selected variant, quantity and other listing details carefully before ordering. If a visual detail is important to your purchase decision, contact us for clarification before placing the order.

03 Product Descriptions and Specifications

We aim to provide helpful product information, including relevant descriptions, dimensions, materials, features, pack quantities, ingredients or other specifications where applicable and available.

Product information may be based on available packaging, supplier information, product documentation or other information reasonably available to us. Details may be updated when packaging, product specifications or supplied information changes.

Customers should consider the information shown on the individual product page before completing a purchase. If a material specification, size, quantity, ingredient, compatibility requirement or other detail is unclear, please ask us before ordering.

We do not intend any general description, photograph, example or marketing statement to replace a specific product specification, mandatory label information or legally required disclosure.

04 Availability and Pricing

Product availability, prices, discounts and other listing information may change from time to time. A product appearing on the website does not necessarily mean it will remain available until an order is placed or processed.

We take reasonable care when publishing prices and product details. Nevertheless, technical issues, data-entry mistakes, synchronisation delays or other errors may occasionally occur.

If we identify a material error affecting an order, we will take appropriate steps to address it and communicate with the customer where necessary, subject to applicable law and the relevant order circumstances.

Nothing in this section permits us to disregard a confirmed order, misrepresent a product or avoid an obligation imposed by applicable consumer-protection law.

05 Health, Hygiene and Personal Care

Starbuddy may offer personal-care, oral-care, cosmetic, hygiene or similar products. Information about these products is provided to help customers understand their general features and intended use. It is not medical advice, a diagnosis or a substitute for advice from a qualified healthcare professional.

Please keep the following in mind:

• Read the product label, ingredients, warnings and instructions before use, where applicable.
• Check ingredients and suitability information if you have a known sensitivity or concern about a particular ingredient.
• Follow the manufacturer’s instructions concerning use, storage, cleaning, expiry dates and disposal, where relevant.
• Stop using a product if you experience an unexpected reaction and seek appropriate professional advice when necessary.
• Seek guidance from a qualified healthcare professional for medical conditions, persistent symptoms or individual treatment decisions.

General descriptions such as “gentle”, “refreshing”, “convenient” or similar wording, where used, should not be interpreted as a promise that a product is suitable for every person or will produce a particular health outcome.

Product-specific claims should be considered in light of the actual listing, packaging, applicable instructions and relevant law.

06 Product Use and Safety

Customers are responsible for using products according to their instructions, labels, intended purpose and any applicable safety guidance. This is especially important for products intended for children, personal care, oral care, cosmetics, toys, stationery or other items that may require particular care.

• Follow age recommendations, warnings and supervision instructions where supplied or required.
• Keep products and packaging away from children when they present a choking, ingestion, sharp-edge or other foreseeable hazard.
• Do not use products in a way that conflicts with their instructions or intended purpose.
• Check the product and packaging before use and do not use an item that appears damaged, contaminated or unsafe.
• Store products according to their packaging or manufacturer’s instructions.

The examples above are general precautions and do not replace product-specific instructions, safety warnings or mandatory disclosures. Please contact us if you need clarification about information shown on a particular listing.

07 Promotions and Offers

From time to time, Starbuddy may display promotions, special prices, discount offers, product bundles or other promotional information. Specific conditions may apply to individual offers.

Unless an offer expressly states otherwise, customers should review its displayed eligibility requirements, applicable dates, selected products, quantities and other stated conditions before purchasing.

Promotional displays may be affected by technical delays or display errors. If a promotion appears inconsistent with the conditions shown at checkout, please contact us for clarification before completing the order.

Any correction, withdrawal or adjustment of an offer will be handled subject to applicable law and any obligations already arising from a valid transaction.

08 External Links and Third Parties

Our website may contain links to external websites, payment services, delivery-related services, social platforms or other third-party resources for convenience or additional information.

External websites and services may operate under their own terms, privacy notices, security practices and policies. We do not control every aspect of third-party websites and cannot guarantee the availability, accuracy or completeness of information published independently by them.

A link to a third-party website does not automatically mean that Starbuddy endorses every statement, product or service on that website. Customers should review the relevant third party’s terms and privacy information before sharing information or using its services.

This section does not remove any responsibility that Starbuddy may have under applicable law for services, representations or transactions for which we are legally responsible.

09 Reviews and User-Submitted Content

Starbuddy may display customer reviews, ratings, photographs, feedback or other content submitted by users. These contributions reflect the experiences or opinions of the individuals who submit them and may not represent the views of Starbuddy.

Customer experiences can differ according to personal preferences, product use, expectations and other circumstances. A review should not be treated as a guarantee that another customer will have the same experience or result.

Where reviews or other user content are displayed, we may take reasonable steps to moderate content, address reports, remove prohibited material or manage submissions in accordance with our website rules and applicable law.

We do not intend to present fabricated reviews as genuine customer experiences. If you believe a review or image is misleading, abusive, unlawful or otherwise inappropriate, please contact us with relevant details so that it can be reviewed.

10 Website Availability and Errors

We make reasonable efforts to keep the Starbuddy website accessible and functioning. However, access may occasionally be interrupted or limited due to maintenance, updates, hosting issues, internet connectivity, payment-provider interruptions, security measures or circumstances beyond our reasonable control.

Some website features may not function as intended in every browser, device or screen configuration. Information may also be temporarily delayed or displayed incorrectly because of technical issues.

If you experience a checkout, payment, account or order-related issue, please contact us and provide the relevant details. Do not send passwords, full payment-card details, one-time passwords or other confidential authentication information through an ordinary support message.

We will take reasonable steps to address website problems, but this section does not excuse a failure to meet any legal obligation that applies to us.

11 Limitation of Responsibility

To the extent permitted by applicable law, general website information is provided without a guarantee that it will always be uninterrupted, error-free or suitable for every individual purpose.

We are not responsible for outcomes caused solely by circumstances outside our reasonable control, including third-party website interruptions or a customer’s use of a product contrary to its instructions, except where applicable law provides otherwise.

Nothing in this Disclaimer excludes or limits liability where such exclusion or limitation is prohibited by law. It does not remove applicable consumer rights, statutory remedies, product-related obligations or any responsibility that cannot lawfully be disclaimed.

Where a question arises about a particular order, product defect, incorrect listing or service issue, the relevant facts, applicable policies and legal requirements will be considered.

12 Personal Information and Privacy

Your use of Starbuddy may involve information needed to operate the website, process orders, provide customer support, manage accounts or meet applicable legal obligations.

Our handling of personal information is explained in our Privacy Policy. Please review that policy for information about the categories of information we handle, relevant purposes, applicable service providers and other privacy matters described there.

Do not share unnecessary sensitive or confidential information in product reviews, public comments or ordinary customer-support messages. In particular, never send your account password, one-time password, payment PIN or full payment-card security details to us in a message.

If you have a privacy-related question or request, please contact us through our Contact Us page.

13 Intellectual Property

Unless otherwise indicated, content created for or displayed on the Starbuddy website—including brand elements, written descriptions, page designs, graphics and other materials—may be protected by applicable intellectual-property laws.

Product photographs, brand names, logos and other materials may belong to Starbuddy, the relevant rights holder, a supplier or another authorised party. Their appearance on our website does not give visitors permission to reproduce, republish, distribute or commercially use them without the necessary authorisation.

You may access the website for ordinary personal shopping and informational purposes. Any other use of protected material must comply with applicable law and the rights of the relevant owner.

If you believe content on our website infringes your intellectual property rights, please contact us with sufficient information to identify the material and explain your concern.

14 Changes to This Disclaimer

We may update this Disclaimer from time to time to reflect changes in our website, products, business practices, policies or applicable legal requirements.

When we update the Disclaimer, we may revise the “Last updated” date shown at the top of this page. We encourage visitors to review this page periodically.

The updated version will apply from the date stated or otherwise indicated on the website, subject to applicable law. An update to this Disclaimer does not retrospectively remove rights or obligations that have already arisen under applicable law.

15 Applicable Law and Contact

This Disclaimer is intended to be read consistently with applicable laws of India, including relevant consumer-protection and e-commerce requirements where applicable.

If you have a question about information on our website, a product listing, a safety notice or any part of this Disclaimer, please contact us through our official Contact Us page.

Please include enough information to help us understand your concern, such as the relevant product name or page. Avoid including passwords, one-time passwords or full payment-card details.

We will review enquiries and respond as reasonably appropriate. Nothing in this section restricts any right you may have to seek assistance from a competent authority or use a remedy available under applicable law.

16 Frequently Asked Questions