Cancellation Rules by Order Stage

1. Cancellation Before Dispatch

Customers may request cancellation before an order is dispatched or handed over to our logistics partner. Please contact us immediately with your Order Number to request cancellation. Note that cancellation is only confirmed once Starbuddy issues a formal cancellation approval.

If payment was completed prior to cancellation, a full refund will be processed back to your original payment gateway source.

2. Cancellation After Dispatch (In Transit)

Once an order has been dispatched or handed over to the courier, it cannot ordinarily be cancelled while in transit. If you refuse delivery upon arrival, the parcel will be treated as an undelivered shipment returned to origin (RTO).

3. Delivered Orders

Once an order is successfully delivered, it cannot be cancelled. Any subsequent resolution, return, or replacement will be strictly governed by our Return & Refund Policy.

Prepaid, COD & Duplicate Orders

Cash on Delivery (COD) Orders

COD cancellations must be requested prior to shipment dispatch. Repeatedly refusing COD shipments at the doorstep or misusing the cancellation facility may result in temporary or permanent restriction of COD privileges for your account.

Duplicate or Accidental Orders

If you accidentally place a duplicate order, please contact customer support immediately. If notified before dispatch, we will make every reasonable effort to cancel the duplicate order and refund any duplicate payment.

Cancellation Initiated by Starbuddy

Starbuddy reserves the right to cancel an order prior to dispatch under legitimate operational circumstances, including:

• Unavailability of stock
• Pricing, listing, or typographical errors on the site
• Payment gateway failure or unverified transactions
• Unserviceable delivery PIN code or unverified customer address
• Suspected fraudulent or unauthorized activity

If Starbuddy cancels your order, any prepaid amount will be refunded in full via the original payment source.

How to Submit a Cancellation Request

To request an order cancellation before dispatch, please contact us promptly with the following details:

• Order ID Number
• Customer Name used during checkout
• Registered Mobile Number / Email Address
• Product Name(s)
• Reason for cancellation