About Us

This website is operated by Balaji Enterprises under the brand name Starbuddy. Throughout this Privacy Policy, terms such as “we”, “us”, and “our” refer directly to Starbuddy / Balaji Enterprises.

Information We Collect

When you visit our website, create an account, place an order, or communicate with us, we may collect personal information including:

• Full name
• Mobile phone number
• Email address
• Billing and shipping addresses
• Order histories and purchase details
• Account credentials (if you register an account)
• Customer support correspondence and feedback
• Necessary transaction data to process payments

We also automatically capture limited technical browsing data—such as IP addresses, device identifiers, browser types, and cookie-based interaction data—to ensure website security and operational performance.

How We Use Your Information

We process your personal information for essential operational, commercial, and legal purposes:

Sharing Information & Cookies

Third-Party Service Sharing

We do not sell or rent your personal data to third parties. We share necessary data only with trusted partners essential for business operations, including:

• Payment gateway service providers
• Logistics and courier partners
• Website hosting and cloud technology providers
• Security, analytics, and technical service providers
• Legal or accounting advisers when necessary

We may also disclose data to government bodies or legal entities if required under applicable Indian laws or formal regulatory mandates.

Cookies & Tracking Technologies

Our website utilizes cookies to maintain active shopping carts, remember user preferences, analyze site traffic, and enhance browser usability. You can adjust cookie preferences in your browser settings, though disabling essential cookies may impact shopping functionality.

Data Protection, Retention & Children’s Privacy

Data Security & Retention: We enforce technical and administrative safeguards to protect your data. Information is retained only as long as necessary to fulfill orders, settle disputes, prevent fraud, or satisfy statutory accounting requirements.

Your Choices and Rights

You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request data deletion where permitted by law. You may opt out of promotional communications at any time by clicking the “Unsubscribe” link in marketing emails or contacting us directly.

Note: Transactional notifications regarding active orders, refunds, and delivery status will continue even if marketing communications are disabled.