Customer Support & Grievance Redressal đ
At Starbuddy, we value our customers and aim to provide prompt, helpful, and reliable support.
Last Updated: August 29, 2026If you have questions regarding an order, product details, delivery status, payment confirmation, returns, refunds, or cancellations, please reach out to us using the channels below.
đ General Customer Support
Brand: Starbuddy
Operated By: Balaji Enterprises
Email: support@starbuddyindia.com
Address: 16/7, Shyam Colony, Faridabad, Haryana – 121003
For fastest service, please include your Order Number with your query.
âī¸ Grievance Redressal Cell
Grievance Officer: Balaji Enterprises Grievance Desk
Grievance Email: support@starbuddyindia.com
Address: 16/7, Shyam Colony, Faridabad, Haryana – 121003
For escalation of unresolved complaints previously submitted to general support.
Types of Issues You Can Contact Us About
Our customer support team is available to assist you with a wide range of inquiries:
Formal Grievance Redressal Process
If your complaint has not been satisfactorily resolved through standard customer support channels, you may escalate the matter directly to our Grievance Desk.
đ What to Include with Your Grievance Submission
- Your Full Name and registered Contact Number / Email Address
- Order ID Number (if applicable)
- Comprehensive description of the unresolved complaint
- Relevant supporting evidence (Photographs, continuous unboxing video, or documents)
- Details of prior communication exchanged with customer support regarding the issue
Grievance Review Timeline & Resolution
We make every effort to acknowledge and evaluate formal customer grievances within a reasonable timeframe. Complex operational matters involving logistics or bank verification may require additional investigation time.
All determinations regarding claims, returns, or refunds are evaluated in full alignment with our Return & Refund Policy, Cancellation Policy, and applicable statutory laws of India.
Unboxing Video & Privacy Policy
Logistics Evidence: For complaints involving transit damage, missing items, wrong products, or packaging tampering, customers are strongly encouraged to provide a continuous, unedited unboxing video as outlined in our Return & Refund Policy. This assists our team in resolving claims efficiently with logistics partners.
Privacy Protection: All personal data provided during support communications or grievance filings is protected and processed in strict compliance with our Privacy Policy.