Shipping & Delivery Policy đ
Thank you for shopping with Starbuddy. We aim to process and deliver your orders safely and efficiently.
Last Updated: August 29, 20261â2 Business Days
3â7 Business Days
Pan-India Delivery
Shipping Locations & Order Processing
Shipping Coverage: We currently deliver orders across serviceable PIN codes within India, subject to the operational reach of our courier partners.
Processing Timelines: Orders are generally processed and dispatches prepared within 1â2 business days following successful order payment and confirmation, subject to stock availability. Orders placed on Sundays or public holidays will be processed on the following business day.
Tracking Details: Once your package is handed over to our courier partner, a shipping confirmation notification containing your tracking link/number will be sent via SMS, Email, or WhatsApp.
Delivery Timelines & Shipping Charges
Estimated Delivery Time: Standard delivery across India usually takes between 3 to 7 business days post-dispatch, depending on your geographic location and local courier serviceability.
Shipping Fees: Applicable shipping fees, if any, are explicitly calculated and shown at checkout prior to final payment. We may periodically offer free shipping promotions on selected items or order values.
đ Customer Responsibility: Delivery Address Accuracy
To ensure smooth delivery, please double-check that your delivery details are complete and accurate at checkout, including:
- Full recipient name
- Complete street address, house number, and landmark
- Correct 6-digit PIN code
- Active mobile phone number
Starbuddy is not responsible for failed or delayed deliveries resulting from incorrect or incomplete shipping information provided at checkout.
Failed Delivery & Unexpected Delays
Failed Delivery Attempts: If a courier is unable to deliver due to customer unavailability, incorrect address, or refusal of delivery, the package may be returned to our facility. Additional reshipping charges may apply to initiate re-delivery.
Operational Delays: While we work with reliable logistics partners to maintain delivery schedules, occasional delays may occur due to adverse weather, natural disasters, national holidays, courier operational bottlenecks, or regional transit disruptions.
Damaged Packages, Missing Items & Payment Options
Damaged Packages: If your parcel arrives visibly damaged or tampered with, please photograph or video the package condition prior to opening and notify support immediately. Please retain all packaging materials for investigation.
Missing or Incorrect Items: If an item is missing or incorrect upon arrival, contact customer support promptly with your order details and unboxing video as outlined in our Return & Refund Policy.
Cash on Delivery (COD): Where COD is offered, availability is dependent on courier serviceability for your destination PIN code, order value, and product category.
International Shipping: Currently, Starbuddy operates exclusively within India and does not offer international shipping.
Customer Delivery Support
Brand: Starbuddy
Business Legal Entity: Balaji Enterprises
Email: support@starbuddyindia.com
Address: 16/7, Shyam Colony, Faridabad, Haryana – 121003