What is Starbuddy?

Starbuddy is an Indian brand offering thoughtfully selected, practical, and enjoyable products for everyday use. Our range includes items crafted specifically for kids, adults, families, and everyday lifestyle needs.

Where can I buy Starbuddy products?

You can purchase Starbuddy products directly through our official website. Selected products may also be available through authorized online marketplaces.

Are Starbuddy products suitable for children?

Some products are specially designed for children, while others are intended for adults or general family use. Please check individual product descriptions, recommended age ratings, and usage guidelines prior to purchasing.

How can I place an order?

Select your desired product, click Add to Cart, proceed to checkout, enter your delivery details, choose an available payment method, and confirm your order.

Can I order multiple products together?

Yes, you can add multiple products to your cart and place them together in a single order, subject to product availability.

How do I know if a product is available?

Live availability status is displayed on each product page. If an item is temporarily out of stock, it will be restocked as soon as possible.

Will I receive exactly the product shown in the picture?

We make every effort to display our products accurately. However, minor variations in color, physical appearance, or packaging may occur due to studio lighting, screen settings, or design updates.

Are product prices inclusive of taxes?

Applicable taxes are included or clearly displayed during the pricing and checkout process for each product.

What payment methods are available?

All available payment methods are displayed during checkout and may vary depending on integrated payment services.

Is my payment information safe?

Yes. Payments are processed through secure third-party payment gateways using industry-standard encryption. We do not store full payment card details on our servers.

What should I do if my payment was successful but my order was not confirmed?

First, check your order history and email inbox. If funds were deducted but no confirmation was issued, contact Customer Support immediately with transaction details. Please avoid placing a duplicate order while we investigate.

Where does Starbuddy deliver?

We deliver nationwide across India, subject to courier service coverage for your specific PIN code.

How long will my order take to arrive?

Estimated delivery timelines are displayed at checkout. Actual delivery times may vary based on location, courier schedules, weather conditions, or public holidays.

How can I track my order?

Once your order ships, tracking updates and link details will be shared via email/SMS or updated in your Account Order History.

What should I do if I receive a damaged package?

Please photograph/video the damaged package and product immediately upon arrival and contact Customer Support. Keep all original outer packaging for review.

Does Starbuddy offer returns?

Yes, eligible items can be returned within 7 days from the delivery date, subject to our formal Return & Refund Policy.

Which products CANNOT be returned?

Can I return a used product?

No. Returned items must be unused, undamaged, and in resalable condition with all original tags, boxes, and accessories intact.

What if I receive a wrong, defective, or damaged product?

Contact us promptly following delivery. We may request photographs or an unboxing video to verify the claim before issuing a replacement or refund.

When will my refund be processed?

Refunds are issued only after the returned shipment has been received and successfully inspected at our facility. Once approved, the funds will be credited back to your original payment source.

What age group are Starbuddy kids’ products suitable for?

Age suitability varies by item. Always check the recommended age rating specified on the product page and physical packaging before use.

Should children use products under adult supervision?

Yes. Parents or guardians should assess product suitability and ensure adult supervision during usage where appropriate.

How should I clean and store a toothbrush?

Rinse the toothbrush head thoroughly under clean tap water after every use. Store it vertically in an open, dry, and ventilated space to air-dry.

When should a toothbrush be replaced?

Dentists generally recommend replacing toothbrushes every 3 months, or sooner if the bristles become frayed, worn, or splayed.

What information should I provide when contacting customer support?